We're network builders. 9 February 2016 at 3:54PM. ensure network is correctly handled during demolition. There is a power adaptor that plugs into the mains and the other end plugs into the FTTP box, this powers it all up. First, you need to determine where the Openreach master socket needs to be installed. Openreach FTTP doesn’t come from or use ‘cabinets’ , as already stated , your service is ‘pre built to the curtilage, soft’. My Openreach copper line has not been active for over 14 years and there's actually no internal master socket or cabling, it just ends at the junction box at low level on the front wall. Depending on your property, the cable will either run from underground or from a telegraph pole. . The following is a new article about the latest OR ONT. Yes. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Highlinder Answer. Openreach has 535 reviews (average rating 1. Having trouble with broadband or phone in your new-build home? Here are some things you can try. I had a fault on my line. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose. Lead-in duct which is the last few metres to a building, falls from £2. Where you self-install the ONT, you will have control over when the equipment is installed. 5 and 0. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in. You'll have 1 of the 5 different types of Openreach modem, they all work in the same way, but the type and number of lights varies between device. 5Gbps for obvious reasons – this is just the next most suitable standard after 1G. FTTC is fibre from the exchange to the local green cabinet and then copper to the house for the broadband component. 0 LikesWhen Openreach binned off FFC’s they brought out the new Inside/Out EZ Bend Cable with the Factory Fitted SD Connector, again this could be stripped back to a Micron Core Layer for the Internal Part and the Outer Sheathing left on for the outside. An engineer works at a Broadband cabinet by the side of the road. After the holes are drilled, you should attach the Openreach master socket. Openreach made a somewhat comical gaffe this week after they told an end-user, who lives in a copper “ stop sell ” area and was trying to order a Fibre-to-the-Premises ( FTTP) broadband service, that the best way to resolve a problem with getting his UK address recognised was to “ place an order for a telephone service only “. Where you are self-installing the Openreach equipment we will supply the ONT and the single ended internal fibre cable (ezbend) you need. Openreach ( BT) this week announced the launch of a new ‘B uild to the Wall ‘ (BTTW) trial for UK ISPs selling their gigabit-capable Fibre-to-the-Premises ( FTTP) broadband network, which could increase the success rate of new provisions to homes by changing how they approach the final drop to homes. Openreach won’t fix our fault. I have lived here for 5. There's a new box been installed, and wired in, in our binstore (apparently the exissting BT line in is blocked; the box has "Openreach" scrawled on it). Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. . You might not have noticed but you won't have a telephone socket in the new-build, it all comes through the FTTP connection and the router. There are a few things that make BT Openreach stand out from the competition. The replacement master socket has two banks of connectors 1,2,3 and 4,5,6. 90% unfavorable 7% positive. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. NeverTooLate said: You need to find the wayleave department at Openreach and ask them if there is an existing wayleave for the pole. Press the Power button again until all the lights come back on. I have tried resetting both modem and hub. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. Your hub lights show what the hub is doing and if everything is working. BT is separating from Openreach. However I just noticed that there is also an openreach box in the same cupboard which is. However you do not need to be a BT customer to be using its network of cables. 75 miles from fibre cabinet. You could also unscrew the wall outlet and take a look to see if it appears to be wired correctly. from Openreach, but can be purchased directly from our approved supplier, Cubis Industries: Joint box modular footways 104 and 106 are the Openreach approved versions (BT specification LN712). 23-12-2018 1:46 PM. He didn't even bother getting the Openreach modem out of the box or suggest using it. a new cabinet has been added somewhere on the route and your address/pole/box wasn’t included in the original build migration plan for whatever reason. If it is the BT66 box and the cables are ducted, Openreach will probably want to do some ductwork as well which starts adding to the cost of moving it. PON and LOS (left-hand lights) PON solid green. BT confirmed they have activated the. If there isn't then they will offer you one and you can ask them how much to move the pole. Some ISPs weren’t particularly pleased when the operator originally stopped supplying the devices, not least because being able to use Openreach ’s own VDSL2 modem made support easier (i. " Full Fibre uses FTTP technology, which means the fibre connection runs directly to your house. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. @DaveR118. _____ Sky Q 2TB v2 (Q150. 5 mm wire. We'll use the information you provide to report the issue to the necessary maintenance team in your area. You need a router as well, and it will most likely have to be Sky's own router. 8Gbps product pilots will have a max rate (interface) of 2. Usually there is a box on the outside of the house where the cable - for example - comes out of the ground. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. @Angela+Moores if you bought your broadband through Sky give them a call as they should have a report from the Openreach engineer. Unprecedented for sure and in terms of the added load on its network also unrelenting, 2020 saw Openreach break its daily record for broadband use as many as 15 times. You should do a speed test and a ping test, try CMD and ping 8. How it all works. Hi, spent all morning trying to sort this issue but been unsuccessful so thought I'd try here for help. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). I reset everything to see if that helped but it didn't. Is there a way to contact openreach to enquire? Used there post code checker and it. PlusNet vs OpenReach. Or you can call Crimestoppers on 0800 555 111. If you’ve noticed an issues with any of the following, you’ll need to contact Openreach directly on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. The Openreach master box in my flat looks very old (plastic face damaged) and I think the outside cable to this box was cut when a severe leak to the water mains was repaired a while ago. Country. Some wires may need to be trimmed. Business, Economics, and Finance. 9mm core. Fit the Duct 54/56 Swept Tee. After all, YOU may not need it, but from their perspective, the following property owner may require it. If and when you order FTTP OR will replace your current phone line with a hybrid copper / fibre cable (though in due time I suspect it'll be fibre only). However, do note that if the damaged cables are your side of the Openreach box, they are you responsibility, not Openreach’s. Spine duct access was originally £1. 54 for 2 bores and ducts with 3 or more bores are £0. The Openreach team are coming next week to remove my two redundant copper lines from the pole to my house (no charge, by the way). Moving from Sky super fast to ulterfaat plus (full fibre) next Tuesday 13th Dec . 423. They plug the fibre cable into the DP. 13 January 2021 at 10:41PM. Phone Line Issue and Openreach. The more bores the larger the duct. More than 650 service providers using the Openreach network. Where possible, provide the location of the damaged line using What3Words, so it's quicker and easier for Openreach. 12 per metre to £1. Whatever the situation, a new provider should request that Openreach provide the service to your dwelling. “@Plusnet I'd love to do that, but Twitter DMs are broken for me right now 🤷♂️ maybe you can tell me the average lead time to get an OpenReach box in the house configured from your end, so I can hook up the home hub?”It looks like a single microduct has been installed from the Virgin Media street cabinet in New Road (), using the Openreach ducts to cross two roads in getting to the footway box in the picture, a total distance of some 193 metres, (the advantages of Virgin Media sharing the ducts are obvious as the civils cost would have been. The rules do differ depending on whether your property is served by the pole in question. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. 1+1 ONT and Enclosure Factsheet Cable Connections • Connect the Openreach optical fibre to the Optical port on the ONT • Connect the BBU to the Power port on the ONT. ”Openreach Land Line Exchange Closures 2023. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local. Openreach introduced these in 2016 and in 2019 it became possible to upgrade them to handle 512 ports (we don’t have any good pictures of the. When the Tel and Pon lights have stopped flashing and are solid green, then your reset has been successful. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. This may take up to five minutes. Published: 04 Jan 2021 14:45. Wait for the power light to come on and stop flashing. This is where your router will connect. Sky sent out an engineer and they texted to say it's fixed. Most broadband providers, with the exception of Virgin. Repair appointment: 07701407771. Solved: Hi, There is a BT manhole/footway cover in front of our home. . Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. Fit the Duct 54/56 Swept Tee. Drilling. Once you've chosen a deal, you can click on the button to go through to Sky's website and make your purchase. BT's Openreach division, which runs the UK's broadband infrastructure, should become a distinct company, but not be split off from the BT group, says regulator Ofcom. Hi. The email address can be found in the briefing our Openreach Streetworks Consultant has shared with you. The grey wire coming out of it goes to the back of the sky router and plugs into the broadband socket on the back of the router. Presumably it is just the BBU (Battery Backup Unit) showing faulty. The more bores the larger the duct. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. If you’re using wi-fi, try a couple of devices. Openreach ( BT) has published the next – Tranche 5 – list of 86 UK exchange locations where they plan to move away from old copper-based analogue phone (PSTN / WLR etc. BT replaced master socket with Mk 4 version and speed increased 35+% for download and 50% for upload. 8. Openreach has collected 90 reviews with an average score of 1. Cons: All cons stay away from this company, Impossible to contact and unreliable, Not happy. Check all the cables are connected properly and haven’t come loose. This will require traffic management or depending on where in the road the box is it may need a complete road closure. ballingall said: Even with a CBT that is not commissioned (active) it would not bring on a Loss light, the loss light means that there is not enough or to much light coming down the fibre from the CBT, so the issue with yours seems to be either a dirty port in the CBT, not spliced, the engineer has broken the cable when pulling, or his. #3. I will need the telephone wire to be detached from the barge board while the barge boards are replaced. Previously the boxes and lids were made of concrete, but the current footway boxes are made of fibreglass and have steel lids. Broadband fees for householders will be going up in line with inflation from April 2023. 0 LikesTo utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Dust is bad. They then asked for a picture of the setup, and upon seeing it, commented that the router should be plugged into the BT open reach master box, which would be located somewhere in the house. 4). g. BT Openreach decided to cover the dark-green box in stonewall camouflage. I have just set up a system in a new build. Stop valve boxes; Manhole covers. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. 'Senior' Openreach engineer assigned; visited once, said nothing he could. We want to. If you have found this solution helpful please tick this as the answer. And a lady I've spoken to says the have fibre to premises with bt. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. Switching off the problem television fixed the issue for Aberhosan villagers, Openreach says The mystery of why an entire village lost its broadband every morning at 7am was solved when engineers. 10/09/12 - 22:29 #1. Make sure you give it enough time to power up before you try to connect to it again. If you request services that require the Openreach services to go over other. THIS ITEM is normally wall mounted below a grey cover number 101A (Amazon item: B096L1K811) and above a grey bend connector 4 (Amazon item: B0BLCC1R42). In the past, we’ve talked quite a lot about. . It’s about what you say and how you say it. The economics of your example are very unrealistic - given the prices Hyperoptic charge, it is unlikely that they can profitably sustain the cost of several 1G leased lines to the same building. Its lights should all glow a steady green. Residents in Stanstead, Suffolk have been left delighted after BT staff camouflaged the Openreach box Credit: East News Press Agency. No, you are not allowed to change the external cable. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. It's not. Paint to match your walls. Look also for “3M Telephone & Data Cable Joint External Dropwire Closure Repair Kit”. Openreach has 536 reviews (average rating 1. Updated: 04:30 EST, 13 August 2014. TEL 1: Digital voice customers can use this to plug in a telephone. As mentioned earlier there are kitchen cabinets against the outside wall of the kitchen. What to do. The BT junction box is just outside our gate, so very convenient for us and BT. Rented propertythere is a Huawei: Openreach modem fitted, but I have a Hub 6 on an infinity package, how do I set this up? Does the openreach box need turning off? and simply plug the hub 6 into the double socket without the filter? Seems odd to not us the openreach box if that is the case, as yet we have no broadband on the hub 6 only the flashing purple light?More than three million homes and businesses have already taken up an ultrafast service over the Openreach network, a take-up rate of more than 30%. Damaged green cabinets or cabinets with open doors. on 17-05-2020 07:50 PM. Have tried different Ethernet cables, will try connecting to the ONT using PPPoE, I haven't tried that. Obviously they’ve sacrificed a few little things. 28. Can you take the router out from the setup, connect directly to the openreach modem with your computer ( into lan1 ) . 1. 5 - White with blue stripe. Produced by Openreach. Back to reading blogs and the above OR link. Normally they do tell the end customer what is going on out of courtsey but as Sky have placed the order they only have to tall them. Typically, this will be near a power point or in a convenient location on a wall. £43. We’ll do what we can to help. TEL 1-2: On (any) The fibre home phone line is live on your modem. Re: Ont power cable. Its the fact that I have had to repeatedly take time out of my day to indirectly chase Openreach or wait for an engineer to fix the problem or and so far they have. Wait until light turns solid green. These lids cover boxes which generally contain small customer connections. there should have been some excavation work in your area , and now , there should be an access point installed at the boundary of the footpath and your ‘garden’ , the fact it’s says ‘soft’ , unless a mistake was made by. Check all cables are firmly plugged in. This is a small network termination point. The telephone network up to the Network Termination Equipment (NTE, or master socket) in the UK is now owned and maintained by Openreach. Box furniture items slot into moulded pockets within the chamber, eliminating the need to cast-in fixings or drill on site. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. Damaged telephone poles. Shrewsbury BID and Openreach have joined forces to commission artwork on a dozen of the boxes, all on the theme of. 25,842. He didn't even bother getting the Openreach modem out of the box or. The ONT will remain the property of. Your experience can help others make better choices. If you. It’s important to resolve those issues, but website optimization is about more than that. - Openreach maintains the UK's local access network - We know where fibre broadband is effecting your phone or broadband supply please contact your provider's contact details. These lids cover boxes which generally contain small customer connections. They will decide if one of their engineers can do the job or whether it needs to be done by Openreach. Unfortunately not many network providers agree with me. Same outcome as many others. Openreach declares that 93. Openreach said it hopes the shift to fibre-delivered telecoms in the town will allow providers to iron out the kinks in their transition processes, ahead of the wider withdrawal of the legacy copper network. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. Post 3 of 20 1,067 Views. Looking through your first post again the fibre cable will be secure if it exits the MS as per picture two. Turn the Openreach fibre modem's power off, then back on. According to the Press and Journal, Openreach’s wireless link to the Inner Hebridean island (said to serve about a quarter of the local properties), which comes from a radio station at Tobermory on Mull, broke down a. Openreach will take any necessary action Where a box is located within a grass, soft or against any developer who fits unapproved unmade surfaces, the frame shall be surrounded frames and covers within the network, including with a 100mm wide strip of minimum grade any potential claim for damages and costs, with C25/30 concrete, to the full. BT socket. Can’t get our Ultrafast Full Fibre Broadband yet?30 May 2023 11:41 PM. CryptoRe: How do I report a fault to Openreach. " " With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that. 4). When I upgraded to Plusnet Fibre a BT engineer attended and fitted an Openreach box which connected to my telephone socket via a RJ11 cable and an ethernet cable from the LAN1 socket on the Openreach box to my Netgear N600 router. the ONT is property of openreach and moving it is not like moving the old style master socket. Our BT Smart Hub 2 and TV Box arrived today. Openreach modem ports. Fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Message 3 of 10. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. We have had no broadband for over4 weeks now. Openreach fibre modem is communicating with BT exchange for. However much you spend on WiFi6 routers and/or Mesh systems you will never get real world performance better than cheap Ethernet cabling. ”. Broadband and wi-fi. £9. Bit of a loose end here as I've moved into a property that has FTTC broadband connections and no matter what my ISP does, OpenReach just refuse to connect it to the exchange and am unsure of what options are available to me. Yes, it terminates the optical fibre (FTTP) coming into your house and provides an ethernet connection for the router. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Please note: If the engineer needs to run your cable from a telephone pole,. Tall, dark & handsome. iniltous Posts: 642. If you wish, a member of our security team will then be in contact with you. By the way, if you are using the openreach box, that cannot be replaced at this time with custom equipment due to BT's current setup in the cabinet itself. There is then usually a cable from that box in through the wall to the master socket. Its provisioned by Openreach so as others say you get a limited selection of ISPs. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Make sure the power cable is connected to your Hub and the power socket. Engineers from Openreach managed to cut our telephone line while they were working on our road. Reset, change or get help with your login details. Huawei DSLAM FTTC 384HD or H288. Then call 999 as soon as it’s safe to do that. deleted. These lids cover boxes which generally contain small customer connections. Connecting internet for the first time. Unless it's causing a major inconvenience and not just an aesthetic one, I'd just move on. British Telecom have segregated their physical network from their service industry. Summary. Step 1: Check your Hub. (UK) OPENREACH refuses to give us Fibre Optic, says there is none in our area even though the poles and cables they installed literally run through our property and a functional junction box is at the end of our driveway. The right answer is definitely running an Ethernet cable from the Openreach fibre modem (ONT) to the Plusnet router, however if this is difficult I would give the powerline adaptors a try. Find out more. Yes. Btw Fibrenest are owned by Persimmon, so its hardly surprising Fibrenest FTTP is the only provider on most, if not all, Persimmon developments. On top of that Openreach ’s modems come shipped in a. News When to contact Openreach First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach. Find out more. Broadband and wi-fi. The people doing the barge boards are saying they cannot touch cables or wire so I assume that I will need Openreach to be. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. This time I have a brown one to match the brickwork. For the unaware, Openreach is a company that owns the pipes and cables that connect the overwhelming majority of homes and businesses in the UK to the national. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. Live in a rural area 0. Re: Moving the Openzone box is a pain. I’m afraid we don’t stock Openreach modems to order these ourselves so we’ll need to arrange an engineer to replace this. 67 Comments. 44 per metre. Alternatively, if you would like to tell us directly about anything relating to the theft of cable or malicious damage to our network then please use this form . If a repair or installation is required, it’s Openreach who will send an engineer, not your provider. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. Reply. This has caused disruption to services. Openreach won't be inclined to remove/retrieve drop wire simply for the sake of it. (newbie) Sat 04-Jul-20 18:32:39. As we recall Openreach has around 5,600 exchanges at. 03-06-2021 01:20 PM. You can buy a simple form of this in most DIT outlets (B&Q, Wickes etc). Householders are routinely being hit with a £130 fee for fixing phone line problems that aren’t their fault, Money Mail can reveal. We moved into a house last year that has a huge, ugly openreach box on the living room wall. To utilise my existing Ethernet cable going to another floor is there a different Openreach box or something else that will take the new cable connection from the Openreach socket and convert to Ethernet which will then go in the WAN port of the Sky SR203 Router? Report post. Or you can call Crimestoppers on 0800 555 111. Let us know your problem so that we can get you back up and running. TEL 1: Digital voice customers can use this to plug in a telephone. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. The fixed price for moving the Master socket is just for that. Lead-in duct which is the last few metres to a building, falls from £2. Openreach New Site Builder's Info Pack - Free download as PDF File (. Re: Replace grey box outside property. There is no law regarding your master. 46 Comments. Track your order and delivery. Ask for a different face plate with phone and RJ11 socket as above i. Our investigation. The most common examples are: Cast iron cabinet Steel cabinet Fibreglass cabinet All-in-one cabinet Single door cabinet (with replacement steel door) How to spot one of our. There is a BT/Openreach box on the side of my house with wires from the box serving at least 3 neighbouring houses. The suggestion by @Attie and @grawity of using a coupler and an SC/APC cable proved to be successful. Villager was angry the broadband box ruined picturesque scene in Long Melford. Attaching something to a drop pole would have. 0 LikesDec 27, 2022. Internet providers and manufactures. Openreach: Developer Guide 8 Installation for houses Lay Openreach Duct 54 from the footway joint box, with the socket end presented to the joint box. On top of that they will look to configure new. 2 - Blue wire. 5 mm wire. I've had no internet all morning with the dsl light on the openreach box just flashing as it tries to connect. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. The Openreach part of the connection is OK ( indicated by the solid PON light ) connect your BT hub to the ONT , possibly with a different Ethernet cable to the usual one ( to eliminate it as the problem ) what is the status of the Hub lights ( once it’s had chance to sync ). When my original ADSL (currently 76mb line) was installed, the. This is normally done from the test socket of the NTE5 (having removed the front cover/filter plate and using a micro filter. 77. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Re: Openreach Street Markings. We build and maintain the UK’s largest broadband network. PerhapsLater Posts: 1 Newbie. Highlinder Answer. We're network builders. e. The line between cable boxes was identified as the problem and supposedly fixed. Would Openreach have carried out the work getting fibre up a private access track to a property or will this have been done privately? (Its probably a good 300 yards of access farm track up to that. Re: Fault Light on Openreach Fibre to the Premises Box. The repair meant a huge hole was dug in the same areas as any cable to the Openreach box in my flat. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. BT socket. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. The reason BT Openreach is special is because it took over the BT. If you only have fibre to the cabinet and copper to your house, then water ingress may be an issue, but if you are losing your Internet, you need to report the broadband issue to BT. [ re: Pheasant] [ link to this post]Hi all. I was expecting an engineer to visit my flat but I. g. Fix broadband problems in my new home. Now future firmware updates are also due to end. Off (all) Ethernet cable to Hub is not inserted or broken. For the World of good it’ll do he could write War and Peace on what the actual issue is but the Work Allocation Controls seldom ever read the notes, that’s if it even has any. New modem - no improvement. Hey LegalAdviceUK,. It is buried, runs under the driveway somewhere. It was installed over a number of days, with up to 8 Openreach vans outside and a large number of O[enreach personnel inside. Sponsored Links. We were informed that it is a BT line, and when we contacted BT about it, they advised us to speak with openreach. Posted by a Superuser, not a Sky employee. 0 LikesIt is currently connected to a BT Openreach device with a BT Broadband Fiber 2 package. 131 Views. From the cabinet to your home or business,. 16 per metre, now it is £0. We'll kudo your comment to let you know we're acting on it. New service: 07701407770. It had no BT open reach logo on it, but beneath the front panel is the test socket; so I know this is the. #8. For example, providing services to a tenant. Try new cable if needed. Consumers say: Talk about a, Broken landline. How to report a problem. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to escalate. As I mentioned above, you should ensure the freeholder is aware . 8 r-500 that's Google's DNS. So even if it is a blocked duct that still may be encouraging. UK telecoms regulator Ofcom has given the go-ahead to Openreach’s Equinox 2 discount pricing scheme, despite earlier criticism from smaller network operators that it allows the dominant player to undercut them. 54 for 2 bores and ducts with 3 or more bores are £0. Get the Huawei version of the Openreach modem if you can, it's technically better than the ECI. The BT/Openreach master socket may be somewhere in a basement/plant room/ landlord’s site office, etc. I moved house on 30th November and Plusnet arranged for an OpenReach engineer to connect me up for PlusNet Fibre Plus which I had at my old address. The ONTs being used are the Nokia G-010G-T and an ADTRAN SDX 611Q. I was just thankful for the brilliant broadband. Turn the Openreach fibre modem's power off, then. . Next, you need to drill two holes in the wall where the Openreach master socket needs to be installed. Openreach is Britain’s digital network business. I have lived here for 5 years and am not aware of any agreement existing for the box being attached to my property. Post 3 of 20 1,061 Views. There is no law regarding your master. The BBU is no longer fitted to new installs as it was only there to provide power for. Connect the Duct 56 to the property and terminate with a 90° preformed Duct Bend 56 on the outside of the property wall. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). 0.